QuickBooks Error: Could not connect to the email server?

While accessing your email account through the webmail in Quickbooks desktop you get this error message just after you put in your email password and try to log in.

Above mentioned error messages are prompted on your screen, according to the survey this issue is experienced mostly by Yahoo email users.

Below is the list of all recommended troubleshooting steps. One of this will definitely solve the issue or you will have to follow all the steps in sequential order mentioned below. In case still you get the error, you don’t have to worry you just have to contact Quickbooks Support team for Quickbooks Technical Support by a well skilled technician which will result fixing the error.

How to Fix QuickBooks Error Couldn’t Connect to Email Server

Solution 1 – Update the Quickbooks Desktop to the latest update.


Reboot the computer
Pull up your Internet browser
Go to Intuit website and Navigate to Update to Latest release page
Now select the correct product from the menu
After selecting the product click on Update button and Install the update file which will be downloaded

Solution 2 – Reconfigure webmail settings in the web mail preferences


Open Quickbooks desktop
On the left top corner the second option in the menu would be Edit
Click on Edit, after that you will get a drop down menu.
Choose Preferences
On the left panel you will see Send Forms, Click on it
Have a look in My preferences, and now choose your email account and then click on Edit
Now go to SMTP Server details Section and configure the server name and port according to your email service provider.
If you find difficulty Choosing the correct one you can refer  Quickbooks Support team.
Solution 3 – Change Internet Explorer setting to default configuration

Press Windows button on the left bottom corner of the keyboard and hold it down
Along with it press the “ R “button on the keyboard and then release both the buttons
Now you will see “ Run “ window on right bottom corner of the screen
Type “ ietcpl.cpl “ and hit enter button
This will open the “ Internet options “
Click on “ Advanced “ tab
Then ” Restore Advance settings “
Close the window after clicking on “ OK “
If it is ascertain cause of the QuickBooks error Couldn’t Connect to Email Server is the Anti-Virus software installed on your desktop or laptop. It would be recommended to consult the Quickbooks Support team so that appropriate  action could be taken to fix the issue. If the troubleshooting is done according the steps guided by Quickbooks Technical Support technician it would fix the root cause of the problem, if the user is making unnecessary changes and settings on the software or desktop without any guidance it is noticed even a small issue turns out to be a big one.

Most probably this troubleshooting would help you to resolve the issue but In case you still get the error, before contacting Quickbooks Technical Support department we would suggest you to also perform the solution in the error message, below mentioned diagram explains what should be done according to the error message

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